Quite honestly, I pour my whole heart into each order. I consider it a great honor that you would purchase an original or print, or that you wound entrust me with a commission. Every step of the process is handled with as much care, clarity and transparency as possible. I am so grateful for your patronage and love getting to know clients and collectors My goal is for you to be completely thrilled with your purchase!
Please read below to see how we can help you.
Can I return the artwork I purchased? If you cancel an order before it has been shipped, then you can be refunded in full, but after your original or print has been shipped, it cannot be returned. All sales are final.
I purchased a print, but now it’s on sale. Can I have the discount applied retroactively? Absolutely! We are happy to issue you a retroactive discount if the purchase was made within a week of the beginning of the sale.
My artwork arrived damaged OR was not delivered OR was lost OR was stolen from my doorstep. Is this something you can help with? We are not liable for any mishandling or failed delivery by the shipping service (USPS or UPS, domestically or internationally), and we are not liable for any damage incurred post-delivery. We work hard to package each order with care in sturdy flat mailers and tubes so that it arrives undamaged, and we suggest you handle your new artwork with care when framing and stretching. Please be kind when reaching out and remember that we do not run the post office or UPS, and we have no control over the treatment of your package in transit! It’s just as much of a bummer for us to see damaged prints as it is for you to receive them.
That being said, this is how we typically handle situations that fall outside of our control:
Damaged Print: We are happy to reprint and ship your order at no extra cost to you if your print is damaged in transit. We ask that you return the print to our studio, either in the original packaging or in sturdy packaging purchased at your local post office. We are unable to offer a free replacement for any prints damaged after delivery, so please place your print in a place away from possible water or heat damage and handle the artwork with care when framing and stretching.
Not Delivered / Lost / Stolen: If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address. We are unable to replace any print order for free if the shipping address is incorrect. This does happen occasionally, and it is not uncommon to have the package returned here to the studio. If that is the case, we are more than happy to forward it to your correct address, though we ask that you pay for the postage. If the address is correct and you believe your package to have been lost, stolen, or if you missed the delivery, you must contact the shipping service personally. Unfortunately, there isn’t anything we can do on our end, so we are unable to address any failed delivery or theft issues directly.
Please email firstname.lastname@example.org if you have any questions about your order, and we will work with you to sort out any issues!